Frequently Asked Questions
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Our frequently asked questions page has the answers to most of your questions. If you can't find the answers to your questions here, you can click here to contact Premier Concierge Services for additional assistance.
What is a Concierge?
Concierge Services are the solution to balancing work and home. We can help you organize anything that you do not have the time or the patience to do yourself. We are a personal shopper, consultant, errand runner and event planner, and are capable of handling any task allowing our clients to enjoy more time to do the things they value most.
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What makes Premier Concierge Services different from other companies?
This business was created primarily out of our commitment to providing professional efficient services. Our goal is to complete the job as you would personally like it done, personal services, not errand and delivery services. We will do what it takes to make you happy and comfortable.
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Can Premier Concierge Services really arrange anything?
Yes and if we cannot perform the service for you, we will quickly and efficiently find the best resource for the job.
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How quickly will you respond to my requests?
We will reply to your requests within 24 hours.
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How much do you charge?
We charge $65 per hour, and bill on 30 minute increments. There is no minimum. Weekend Rates are $95 per hour based upon availability.
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If I am paying by the hour when does the hour start?
All rates include start time from client's home, place of business or requested service area as long as within 10 miles of our office.
What methods of payments are accepted?
We accept checks, MasterCard, Visa, and American Express. You can even pre-pay for services online using PayPal. Click here to visit our pricing page for more details.
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Is your company bonded and insured?
Yes. Every employee and officer of the company is bonded and insured.
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Are materials, expenses and taxes included in your hourly rate?
No. The client is responsible for paying all additional charges on top of the hourly rate.
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How will I know what the additional service charges are?
Premier Concierge Services will provide receipts for all hourly charges and all additional service charges within 1 business day after completion of service.
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Do you have a Privacy Policy?
All personal and credit card information collected by Premier Concierge Services will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.
» Read privacy policy.
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My work is very time consuming and I travel frequently. Do you have someone available to do errands such as pick up dry-cleaning, schedule appointments, pick up mail, and stock my fridge upon my return?
Yes. We can take care of all your needs. We would be happy to customize an estimate for your specific requirements. Visit our contact page by clicking here and provide us with the details about your request.
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I have a home that I leave vacant from time to time. Would you be able to maintain the property?
Yes, we would be able to assist with maintenance and monitoring of your property while you are not at home. In the event of a natural disaster, we are only a phone call away to ensure that your home is secure.
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Can I buy Gift Certificates?
Yes. Give the gift of time! What a great gift idea for new mothers, someone recovering after an illness/surgery, a frequent traveler, a stressed-out spouse, a special friend that needs some organizational help or someone you think just would like some extra time to enjoy life.
» Learn more about gift certificates.
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Didn't find the answer you were looking for?
» Contact Premier Concierge Services to get answers.
» Learn more about our services.
